I am a UX professional that enjoys building intuitive, meaningful experiences that bridge the gap between human behaviour, technology and business goals.
I have extensive experience translating complex technologies and large-scale data into user-centred products that drive measurable business and user impact.
Building software to prioritise and resolve issues in smart warehouses
A task management application to identify, resolve, and escalate issues that reduced resolution time by 20% and user errors by nearly 60%.
Building a mobile delivery device for Ocado’s fleet of Delivery Drivers
A new device for navigating and managing delivery tasks that improved efficiency and reliability generating over £2 million in annual savings.
Increasing conversions and user satisfaction across the loan application journey
Improvements to the Sunny Loans borrowing journey that resulted in a 5% reduction in drop-offs and an 11% increase in submissions.
Redesigning the British Library’s online presence
A digital transformation project that delivered a 50% increase in traffic to the site and a 30% increase in revenue.
Portfolio 